Start time: 6/29/2007, 9:59 PM EDT
Finish time: 7/1/2007, 3:54 PM EDT
Elapsed time: 41 hours, 56 minutes
What it took: A woman named Dina in activations support who crossed the line into customer care to get someone to set my account correctly. Dina is a modern day hero. (Apparently the multitude of other folks who confirmed my account was set up correctly were wrong.)
I’m a four-year AT&T customer. My reward for loyalty is a 40-hour-and-counting wait to have my iPhone activated.
I had a faint fear that attempting to migrate my current AT&T account to my iPhone would cause problems. I decided I wanted to keep my phone number and chose to play optimist.
At this point I’m white-hot-angry and am pretty sure the reason I’ve waited this long is an account problem. On my last call to AT&T I was told they “need additional information,” and the gentleman who helped me indicated there was some sort of billing stop. Sure enough my recent bill was not yet paid. This was because I’m an auto pay customer and the payment date had not yet hit. He assured me paying my bill would get my iPhone activated.
So, to recap: my four years of loyalty, flawless payment history, and willingness to let AT&T deduct my funds automatically each month seems to have placed me at the bottom of their list of supported activation scenarios.
I paid my bill and am on hold again.